Refund Policy.

Inclusion is mandatory, process and situations where refund and cancellation is applicable

RETURN any product(s) from Optics Souq within 30 days of receiving your order:

• Full Refund is offered for product(s) in unused condition and with original packaging from Optics Souq
• All single vision, bi-focal, progressive prescription eyewear can only be returned if in unused and original condition

100% Return Policy

If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Refund Policy, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Return:

1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.

2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.

3. All returns are inspected on arrival and a full refund will NOT be issued if the product(s) are not in new and original condition.

4. The shipping charges of your original order are non-refundable.

4. SPECIAL Contact Lenses Note: In the event that you receive defective contact lenses, please do not throw them away. Many manufacturers require the original defective lenses for a full return. If the lenses manufacturer agrees that the lenses are indeed defective, then we are able to issue a full refund.

5. Kindly note that your 100-days exchange is only applicable 100 days after your item has been shipped. Since we handle returns on a case-by-case basis, we only allow for a maximum of one exchange per product.

6. Please note: once you apply for the 100-Day Refund Policy, you will be liable for all costs (including posting, packaging and delivery) until the returned goods are received by OpticsSouq

Exchanges Policy

EXCHANGE any product(s) from OpticsSouq within 100 days of receiving your order:

• Exchange any product(s) in unused condition and with original packaging from OpticsSouq

100% Exchange Guarantee

If for any reason you are not fully satisfied with your order, we gladly offer a 100 days Exchange, starting the day you receive your order. Please note that the following rules must apply for the product(s) that you would like to Exchange:

1. The product(s) MUST be returned unused, with all the original packaging and with all the authenticity tags and manufacturer seals still attached.

2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.

3. All returns are inspected on arrival and exchanges will NOT be issued if the product(s) are not in new and original condition.

4. When we re-ship an exchanged product(s), the cost of re-shipping is an additional fee to be paid by the customer.

5. The shipping charges of your original order are non-refundable.